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Privacy Policy

 

Updated: October 28, 2024

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This privacy policy explains how Tanya Master Integrative Therapies (tanyamaster.com) uses the personal data collected from you when you use this website.

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WHAT DOES TANYAMASTER.COM DO WITH YOUR PERSONAL INFORMATION?

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Minimal personal information, such as name and email address, is collected from site visitors. When booking a free introductory session, Tanya collects information via the intake form to prepare for the session and provide a personalised approach. Payment information may also be collected through encrypted third-party pages if you purchase something. Additionally, details about your visit may be collected for security, analytics, and operational purposes.

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WHEN DO WE COLLECT PERSONAL INFORMATION?

 

Personal information is collected in the following instances:​​

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1. Contacting Tanya:​

  • Via email

  • When you fill out a form

  • To request more information, or to schedule a call 

  • To receive products or services

 

2. Signing up for the Newsletter:

  • To receive ongoing communications from us.

  • To receive free resources.

 

3. When we contact you:

  • To provide the products or services you requested

  • To request occasional feedback

  • To provide news, updates, and offers through the newsletter, usually by email

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4. Processing Payments:​

  • When you make a payment via the website, we collect personal and payment information to complete the transaction. This may include your name, billing address, email address, and payment details. All payment transactions are processed securely through third-party payment providers.

 

5. Third-Party Interactions:

  • Certain personal information may be obtained from third-party apps or services that allow for completing your order, re-marketing services, or monitoring website traffic, email conversions, and analytics data.
     

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WHY DOES TANYA COLLECT YOUR PERSONAL INFORMATION?

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  • Introductory Session Preparation: Specific personal information is collected through the client intake form to prepare for your introductory session. This helps Tanya understand your background and personalise her approach.
     

  • Communication and Service Delivery: Information is used to contact you regarding session details, provide any follow-up information requested, and fulfil booked services.
     

  • Session Notes for Therapeutic Purposes: Tanya keeps session notes that are crucial for tracking progress and continuity in therapy. These notes are stored securely in digital tools and are accessible only to Tanya to maintain privacy and confidentiality.
     

  • Service Improvement: Aggregated and anonymised data may be used to enhance services without identifying individual clients.
     

  • Accounting Purposes: Minimal personal information may be retained for accounting purposes where necessary.

 

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DATA RETENTION AND SECURITY

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  • Retention for Introductory Sessions: Information collected for introductory sessions is retained for 3-6 months. If no further services are booked, it is securely deleted.
     

  • Retention for Active Clients: For ongoing clients, personal information and securely stored session notes are retained for the duration of the professional relationship and for a legally appropriate period thereafter.
     

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CLIENT RIGHTS AND DATA SECURITY

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  • Access and Control Over Information: Clients may access, update, or request deletion of their personal information at any time. Contact Tanya at info@tanyamaster.com for assistance.
     

  • Secure Storage: CClient data is stored securely with restricted access. Tanya follows industry-standard security practices, including encryption and access control, to ensure data confidentiality.

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OUTSIDE TANYA MASTER INTEGRATIVE THERAPIES

 

Third-party services are used on the website to assist with communication and interaction, including social media services, widgets, apps, pixels, and plugins. These services may use cookies and similar technologies. When interacting with third parties, their privacy policies apply.

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As of the time of this writing, we use:

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  • WIX (website hosting). More information here.

  • Accountable (accounting and bookkeeping services). More information here. 

  • Zoom (video conferencing). More information here.

  • Notion (workspace management). More information here.

  • Google Suit (email, cloud storage). More information here.

  • Mailerlite (email marketing). More information here.

  • Google Analytics (website traffic analytics). More available here. 

  • ChatGPT (AI assistance with anonymised client information). More information here. 

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COOKIES AND ANALYTICS

 

This site uses cookies to enhance user experience, security, and analytics. Cookies allow the site to recognize you and track preferences. You can configure your browser to limit or disable cookies. For a list of cookies used by Wix, please see Wix’s Cookie Policy.

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GDPR RIGHTS FOR EU RESIDENTS
 

As an EU resident, you have rights regarding your personal data:

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  • The right to access your data

  • The right to request correction or deletion 

  • The right to restrict or object to processing 

  • The right to data portability

  • The right to withdraw consent for data processing

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To exercise these rights, contact Tanya at info@tanyamaster.com.

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DATA SECURITY AND TRANSFER OUTSIDE THE EU

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Tanya implements appropriate security measures to protect your data from unauthorised access, loss, or disclosure. Some service providers may be based outside the EEA, in which case appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

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QUESTIONS OR COMPLAINTS ABOUT THIS PRIVACY POLICY

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For any privacy-related questions or concerns, please email info@tanyamaster.com.

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